Privacy Policy

Remedy Law Group
Effective Date: 1 Aug 2026

  1. Our Commitment to Privacy

At Remedy Law Group (“we”, “us”, “our”), we recognise that individuals who come to us are often doing so at some of the most difficult and sensitive times in their lives. We are committed to protecting your privacy, handling your personal information with care, and maintaining the highest standards of confidentiality and legal professionalism.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  1. Information We Collect

In providing specialist legal services in medical negligence and personal injury matters, we may collect personal information including:

2.1 Information you provide directly

  • Full name, address, email address, and telephone number
  • Date of birth and identity details
  • Detailed information about your medical treatment and injuries
  • Health records, hospital notes, and expert reports you provide
  • Financial and employment information relevant to your claim
  • Correspondence and instructions provided to us

2.2 Information collected automatically

When you use our website, we may also collect:

  • IP address, browser type, and device identifiers
  • Website usage data (pages visited, time spent, interactions)
  • Referring URLs and search terms
  • Cookies and similar tracking technologies
  1. How We Collect Information

We collect personal information when you:

  • Submit an online enquiry or contact form
  • Contact us by phone, email, or social media
  • Instruct us to act on your behalf
  • Engage with our legal team or medical experts
  • Browse our website
  1. Why We Collect and Use Your Information

We collect and use personal information only where necessary to:

  • Provide expert legal advice and representation in personal injury matters
  • Assess the merits of potential claims
  • Investigate medical and legal issues in your case
  • Obtain expert medical and legal opinions
  • Conduct litigation and settlement negotiations
  • Comply with our legal and professional obligations
  • Manage and improve our services and client experience

We do not use your information for purposes unrelated to your legal matter without your consent.

  1. Disclosure of Personal Information

We treat your personal information as strictly confidential. However, in the course of acting for you, we may disclose information to:

  • Barristers and external legal counsel
  • Independent medical experts and specialists
  • Courts, tribunals, and regulatory bodies
  • Insurers, respondents, and opposing legal representatives
  • Professional advisers and service providers supporting our practice
  • Government or regulatory authorities where required by law

All disclosures are made on a need-to-know basis and in accordance with strict confidentiality obligations.

We do not sell or trade personal information.

  1. Data Security and Confidentiality

We take reasonable and proportionate steps to safeguard your personal information from loss, misuse, unauthorised access, modification, or disclosure.

These measures include:

  • Secure legal practice management systems
  • Encrypted and password-protected storage
  • Restricted access controls within our firm
  • Confidentiality obligations imposed on all staff and contractors

While we take data security seriously, no system can guarantee absolute security.

  1. Website Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Support essential website functionality
  • Understand how visitors engage with our website
  • Improve performance and user experience
  • Assist in digital marketing and service visibility

You may adjust cookie settings through your browser preferences. Disabling cookies may affect website functionality.

  1. Access and Correction of Information

You may request access to personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or outdated.

We will respond to all requests in accordance with our legal obligations. In some circumstances, we may be required or entitled to refuse access under Australian law.

  1. Overseas Disclosure

Where possible, we store and manage personal information within Australia. However, some third-party providers may operate or store data offshore.

Where overseas disclosure occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy standards.

  1. Retention of Information

We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including:

  • Conducting legal proceedings
  • Complying with professional and statutory obligations
  • Maintaining legal records in accordance with applicable law
  1. Marketing and Communications

From time to time, we may send legal updates or information about our services.

You may opt out of receiving such communications at any time by following the unsubscribe instructions or contacting us directly.

  1. Complaints and Privacy Concerns

We take privacy obligations seriously. If you have any concerns about how your personal information has been handled, you may contact us and we will promptly investigate.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

  1. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Remedy Law Group
Email: jane@remedylaw.com.au
Phone: 02 4307 8447
Address:  Suite 3.24 Platinum Building (West, 4 Ilya Ave, Erina NSW 2261

  1. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The most current version will always be available on our website and will include the effective date.